Privacy Policy

SurvIQ is a survey and analytics platform. This policy applies to the SurvIQ web application and the data we process as part of the service.

Account data: name, email address, username, and profile photo (optional).

Content you create: the surveys you build (questions, logic, configuration) and the analytics dashboards you set up.

Survey responses: the answers people submit to your surveys. If you use unique-identifier links or a contact list, responses are linked to that contact; if you use a shared link, responses are anonymous by default.

Distribution contacts: if you upload a contact list to distribute a survey (via unique links or email), we process that information (e.g. email, name) on your behalf, as a data processor — you remain the data controller for those contacts.

SMTP credentials: if you connect your own email account to send surveys from the platform, your password is encrypted (AES-256-GCM) before being stored and is never exposed in plain text or sent to the browser.

Billing data: payment processing is handled by Lemon Squeezy — we only store your subscription identifier, never your card number.

Cookies: we only use functional cookies, needed to keep you signed in and, if you share a password-protected dashboard, to remember authorized access. We do not use advertising or third-party tracking cookies, or third-party analytics scripts (Google Analytics, Meta Pixel, etc.).

• To operate the platform: create and display your surveys, process and grade responses, generate your dashboards.
• To communicate with you about your account, service changes, or support you request.
• To process payments and manage your subscription, through Lemon Squeezy.
• To prevent abuse of the platform (e.g. sending limits, misuse detection).

We never use the content of your surveys, responses, or account data to train AI models, and we never share it with third parties for advertising or commercial purposes.

We don't sell or rent your personal information to anyone. We only share data with:

• Supabase — our database, authentication, and storage provider. It hosts all of the platform's data.
• Lemon Squeezy — our payment processor, for subscriptions and credit purchases.
• If you enable sending surveys by email with your own SMTP credentials, that email is sent through your own email provider — we're not part of that relationship, we simply act as the technical means using the credentials you gave us.

We may disclose information if required by law, or to protect the rights, safety, or property of SurvIQ or others.

We apply row-level access controls in our database (each account can only access its own data), encryption in transit (HTTPS), and encryption at rest for sensitive credentials like SMTP passwords. No system is 100% foolproof, but we design the platform to minimize unnecessary access to your data.

We keep your information for as long as your account is active. If you delete your account, we delete your personal data and credentials within a reasonable timeframe, unless the law requires us to retain certain information (e.g. billing records).

Depending on where you're located, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your account and data.
• Request a portable copy of your data.
• Object to certain uses of your information.

To exercise any of these rights, email us at privacy@survIQ.com.

Our infrastructure (Supabase) may process data on servers located outside your country. When this happens, we take reasonable steps to protect your information in line with this policy.

SurvIQ is not directed at children under 13, and we do not knowingly collect information from children under that age.

If we make material changes to this policy, we'll notify you by email or within the platform before they take effect.

Questions about this policy or your data? Email us at privacy@survIQ.com.