How do I get my customers to answer the survey?

The easiest way is a QR code on the table or the bill, with a short message inviting people to answer. If the survey takes a minute, many will answer while they wait.

How many questions should a restaurant survey have?

Between 4 and 7. Cover food, service, atmosphere and one open question. If it’s longer, many people leave it half finished.

Should I use a separate survey for delivery?

It helps. Questions about the atmosphere and the server don’t apply to delivery, while delivery time and the condition of the food matter a lot.

Can I create a survey with a QR code in SurvIQ?

Yes. You can share the survey with a QR code, a link, WhatsApp or email. Customers answer from their phone without creating an account, and you see the results in charts in real time.

All survey questions

Restaurant customer survey questions

Use these questions to find out what your customers think about the food, the service and the place, and what to improve first. The most common way to collect answers is a QR code on the table or the bill, so people respond before leaving. Don’t use them all: pick 4 to 7, start with food and service and end with an open question.

Want to start with a ready-made survey?The template has the most important questions from this list, ready to edit, share by link, WhatsApp or QR code, and see results in real time.Use the template: Restaurant feedback

Download all questions:

Food and drinks

1.
How was the food?
1 to 5 scale
2.
How would you rate the taste of your dishes?
1 to 5 scale
3.
The food arrived at the right temperature.
Agreement scale
4.
The portions were the right size.
Agreement scale
5.
How would you rate the drinks?
1 to 5 scale
6.
Did you find options for your diet?
Single choiceYes · Only a few · No · I didn’t need any

Service

7.
How was the service?
1 to 5 scale
8.
The staff were friendly and attentive.
Agreement scale
9.
The server knew the menu and gave good recommendations.
Agreement scale
10.
Did your order arrive the way you asked for it?
Yes / No
11.
How likely are you to recommend us to a friend or family member?
NPS 0 to 10

Atmosphere, cleanliness and timing

12.
How was the atmosphere?
1 to 5 scale
13.
How would you rate the cleanliness of the restaurant and restrooms?
1 to 5 scale
14.
The noise level let me talk comfortably.
Agreement scale
15.
How was the wait for your food?
Single choiceShort · Reasonable · Too long
16.
Did you have to wait for a table?
Single choiceNo · Less than 15 minutes · 15 to 30 minutes · More than 30 minutes

Price and visit

17.
How would you rate the value for money?
1 to 5 scale
18.
The menu prices are fair for what we offer.
Agreement scale
19.
What was the reason for your visit?
Single choiceEveryday meal · Meeting friends or family · Business meal · Celebration · Other
20.
Is this your first visit?
Yes / No
21.
How did you hear about us?
Single choiceRecommendation · Social media · Google or maps · Delivery app · Walked by · Other
22.
Would you visit us again?
Single choiceDefinitely · Probably · Not sure · Probably not

Delivery and takeaway

23.
How did you place your order?
Single choiceBy phone · Through WhatsApp · On our website · In a delivery app · At the restaurant, to take away
24.
Did your order arrive on time?
Single choiceEarlier than expected · On time · A little late · Very late
25.
The food arrived in good condition and well packed.
Agreement scale
26.
Was your order complete?
Yes / No

Open-ended questions

27.
What did you like most about your visit?
Open-ended
28.
What dish or drink would you like to see on the menu?
Open-ended
29.
What could we do better?
Open-ended
30.
Is there anything else you’d like to tell us?
Open-ended

Tips for your survey

Put a QR code on the table, the menu or the bill. That way customers can answer from their phone while they wait.
Keep the survey short. In a restaurant, 4 to 7 questions are enough to avoid interrupting the experience.
Ask for the day and shift of the visit, or use a separate survey for each shift, to see if one needs help.
Ask separately about the food and the service. That way you know if the problem is in the kitchen or the dining room.
For delivery or takeaway orders, include the link or QR code on the packaging or in the confirmation message.

Frequently asked questions

How do I get my customers to answer the survey?: The easiest way is a QR code on the table or the bill, with a short message inviting people to answer. If the survey takes a minute, many will answer while they wait.
How many questions should a restaurant survey have?: Between 4 and 7. Cover food, service, atmosphere and one open question. If it’s longer, many people leave it half finished.
Should I use a separate survey for delivery?: It helps. Questions about the atmosphere and the server don’t apply to delivery, while delivery time and the condition of the food matter a lot.
Can I create a survey with a QR code in SurvIQ?: Yes. You can share the survey with a QR code, a link, WhatsApp or email. Customers answer from their phone without creating an account, and you see the results in charts in real time.

Create your survey for free

Add the questions you picked in SurvIQ, share it with a link or a QR code and see the results in charts. The Free plan is free forever.

Create a free survey

Free toolsCalculate your NPS, CSAT, eNPS or sample size, or make your survey’s QR code.See tools