When should I send the survey to guests?

The most useful approach combines two moments: a quick question during the stay, with a QR code in the room, so you can fix problems while the guest is still there, and a full survey on check-out day by WhatsApp or email.

How many questions should a hotel survey have?

Between 5 and 8 for the post-stay survey, and 1 to 3 for the one answered during the stay. Cover arrival, room, cleanliness, staff and one open question.

Does it also work for hostels and vacation rentals?

Yes. Adjust the questions to what you offer: in a hostel, common areas and atmosphere matter; in a rental, clear arrival information and whether the place matched the listing.

Do guests need to download anything to answer?

No. They answer from their phone with the link or the QR code, without creating an account. In SurvIQ the QR code is created when you publish the survey.

How much does it cost?

SurvIQ has a free plan with ready-made templates. You can also use the free calculators and QR generator on the site.

All industries

Guest satisfaction surveys for hotels and lodging

A guest survey tells you what to protect and what to fix before it shows up in a public review. It works for hotels, hostels and vacation rentals. You can ask during the stay, with a QR code in the room or at reception, or right after check-out, with a link by WhatsApp or email. Guests answer from their phone without creating an account, and you see the results in real-time charts.

What to measure

Arrival and check-in

How long the guest waited, whether the room was ready and whether they got the information they needed.

Room and rest

Bed comfort, noise, temperature and whether everything works: shower, wifi, air conditioning or heating.

Cleanliness

Cleanliness of the room, the bathroom and common areas. It is often the first thing guests notice.

Staff service

Friendliness, how quickly requests were handled and whether someone took care of things when there was a problem.

Breakfast and amenities

Breakfast variety and quality, opening hours and extras such as a pool, parking or transfers.

Recommendation and return

Whether they would stay with you again and recommend you, to track loyalty over time.

Example questions

1.How would you rate your stay overall?
2.How was the check-in process?
3.The room was clean when you arrived.
4.Were you able to rest well? (bed, noise, temperature)
5.How would you rate the service from our staff?
6.What did you think of the breakfast?
7.How likely are you to recommend us to a friend or family member?
8.What could we improve for your next visit?

More questions: Customer satisfaction More questions: Restaurants

How to get responses

A QR code in the room, at reception or on the key card, so guests can answer during their stay.
A link by WhatsApp or email on check-out day, while the experience is fresh.
A QR code in the breakfast room for a short survey about breakfast only.
A message after the stay for vacation rentals, sent with the check-out instructions.

Templates to start with

Customer satisfactionMeasure how happy customers are and what to improve.See template Net Promoter Score (NPS)Find out how likely people are to recommend you.See template Customer supportRate a support conversation right after it ends.See template Restaurant feedbackFood, service and atmosphere in one quick survey.See template

Free tools

CSAT calculatorShare of satisfied customers and average score on a 1 to 5 scale.NPS calculatorGet your Net Promoter Score from promoters, passives and detractors.Importance-satisfaction matrixFind out what to improve first based on what matters most to your customers.Response rate calculatorWhat share of people answered your survey and how many dropped out halfway.Survey QR code generatorTurn your survey link into a QR code to print or put on screen.

Tips

Run a short survey during the stay to catch problems in time and another after check-out for the full opinion.
Ask about cleanliness, the room and the staff in separate questions. That way you know which area each comment belongs to.
Ask about the type of trip (business, couple, family) to understand what each group needs.
End with an open question. That is where the details you never thought of come up.
Set the survey to close on a date if you want to measure a specific season.

Frequently asked questions

When should I send the survey to guests?: The most useful approach combines two moments: a quick question during the stay, with a QR code in the room, so you can fix problems while the guest is still there, and a full survey on check-out day by WhatsApp or email.
How many questions should a hotel survey have?: Between 5 and 8 for the post-stay survey, and 1 to 3 for the one answered during the stay. Cover arrival, room, cleanliness, staff and one open question.
Does it also work for hostels and vacation rentals?: Yes. Adjust the questions to what you offer: in a hostel, common areas and atmosphere matter; in a rental, clear arrival information and whether the place matched the listing.
Do guests need to download anything to answer?: No. They answer from their phone with the link or the QR code, without creating an account. In SurvIQ the QR code is created when you publish the survey.
How much does it cost?: SurvIQ has a free plan with ready-made templates. You can also use the free calculators and QR generator on the site.

Create your survey for free

Start from a template or from scratch, share it with a link, WhatsApp or a QR code and see the results in real time. The Free plan is free forever.

Create a free survey

Other industries

RestaurantsSurveys for restaurants, cafés and bars: food, service, atmosphere and wait times.Retail storesSurveys to find out what your customers think about shopping, service, products, delivery and prices.GymsSurveys for gyms and studios: member satisfaction, classes, trainers, facilities and cancellations.Clinics and medical officesPatient satisfaction surveys for clinics, medical offices and dental practices.